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State of CareOps 2024

The CareOps philosophy is transforming healthcare by placing care processes at the center of care delivery. The 2024 State of CareOps Report highlights a significant shift in how organizations design, measure, and optimize care flows.

Take care of your clinicians—before someone else does

If you're not making your clinicians a priority, don’t be surprised when they find someone who will.

Data flow = care flow

What happens when your 'game-changing' data tool becomes a massive burden instead?

Accelerate clinical innovation with the OODA Loop

Actionable insights from my Concept2Care podcast interview.

Why change efforts fail (and how to fix it)

There are 4 major roadblocks that make most change efforts run into a brick wall. Demolish them right, and change happens fast.

The real risk of AI in healthcare is Artificial Intimacy

As AI "nurses" promise healthcare efficiency, we risk sacrificing the human connection that helps patients truly heal.

How to spot a clinician candidate who will fit your team

High-signal-to-noise interview questions inspired by the CareOps community.

Boost your patient engagement with this

Forget the endless A/B tests.

How top performers bridge the gap between clinical & engineering teams [Part 3]

How top performers bridge the gap between clinical & engineering teams [Part 2]

How top performers bridge the gap between clinical & engineering teams [Part 1]

Practical steps to align your clinical and tech teams.

A Michelin Guide for Patient Experience - Part One: The Kitchen Sets the Tone

What can Gordon Ramsay teach us about running a healthcare system? Turns out, it might be more than you think.

State of CareOps 2023

The State of CareOps Report 2023 is the second installment of the survey and report initiated by Awell in collaboration with Health Tech Nerds and a group of individual contributors on the tools and practices to build, implement and continuously improve care flows.

The advent of CareOps

For the very first time in healthcare history, provider organizations who learn faster which clinical practices contribute to better outcomes and which care delivery processes are inefficient and can be automated will create a sustainable competitive advantage, attracting higher value contracts from payers and more patients seeking best quality care.

CareEx: Enhancing clinical experience for higher productivity

Care organizations should measure CareEx, reduce cognitive lead, enhance the flow state, improve feedback loops, address emotional stress, and foster balanced control and autonomy to build high-performing care teams.

How looking differently at standardization is turning these care providers into winners

Transforming care delivery through lean & human centred-design: a conversation with Ben Dolson (Twin Health)

How Crossover Health delivers high-quality care by using the CareOps principles

An interview with Joel Haugen (CPO, Crossover Health) about building interdisciplinary teams, measurement-based care and building a hybrid care model.

How Oak Street Health delivers high-quality care by following the CareOps principles

How Headspace Health delivers high-quality care 
by using the CareOps principles

An interview with Wayne Li (VP Care Operations, Headspace Health) about clinician sustainability, balancing agility and driving efficient care delivery processes.

State of CareOps 2022

Welcome to the very first State of CareOps report. The survey and report are driven by Awell in collaboration with Health Tech Nerds and a group of individual contributors.

ClinOps debt: a silent killer for care providers

Don't let your Clinops Debt become bigger than Greece's national debt in 2008 or you might die

Clinical Ops: a crucial piece of the puzzle in the patient journey

Why ClinOps is more glamorous than sales